Renued Living

Privacy Policy

Last updated: October 2026

1. Introduction

Renued Living ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the handling of your personal information as described in this policy.

2. Information We Collect

The personal information we may collect includes:

• Contact details, such as your name, phone number, email address and property address
• Project details, such as the type of renovation, your design preferences, budget, measurements, plans and photos of your property
• Payment and invoicing information (we do not store full credit card numbers)
• Records of our communications with you, including emails, messages and phone notes
• Website usage information collected through cookies and analytics tools

3. How We Collect Your Information

We collect personal information directly from you when you:

• Contact us by phone, email or text message
• Submit an enquiry or quote request through our website
• Book a consultation or engage us for a project
• Interact with us through our Google Business Profile or social media pages
• Visit our website, including through Google Ads and analytics tools

4. How We Use Your Information

We use your personal information to:

• Provide, plan and manage your renovation, building, carpentry and plumbing work
• Prepare designs, quotes and project timelines
• Communicate with you about consultations, quotes, bookings and project updates
• Send invoices and process payments
• Respond to your enquiries, feedback and complaints
• Improve our services, website and marketing
• Comply with our legal, insurance and regulatory obligations

5. Photos of Your Project

We may take photos of your property before, during and after your project for our records and to document the work completed. We will only use photos of your home on our website, social media or marketing materials with your permission, and we will not publish your address or any information that identifies you without your consent.

6. Disclosure of Your Information

We may share your personal information with:

• Trusted subcontractors, tradespeople and suppliers who help us complete your project
• Accounting, invoicing and business software providers
• Google and other providers of advertising and analytics services
• Government authorities, certifiers or regulators where required by law

We only share the information needed for each purpose. We do not sell, rent or trade your personal information.

7. Overseas Disclosure

Some of the service providers we use, such as Google, cloud storage, email and accounting software providers, may store or process your personal information on servers located outside Australia. These locations may include the United States and other countries where those providers operate.

Where your information is stored or processed overseas, we take reasonable steps to use reputable providers that protect personal information to a standard similar to the Australian Privacy Principles. We do not otherwise send your personal information overseas.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using password-protected systems and limiting access to people who need the information to do their work. When your information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

9. Access and Correction

You may ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below and we will respond within a reasonable timeframe.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.